SMTP v10.4

Creating an email group

PEM monitors your system for conditions that require attention. You can use an email group to specify the email addresses of users for the server to notify if current values deviate from threshold values specified in an alert definition. An email group can notify multiple users or target specific users during the time periods you specify.

Use the Email Groups tab to configure groups of SMTP email recipients. To open the Email Groups tab, in the PEM client, select Management > Alerts > Manage Alerts. When the Manage Alerts tab opens, select Email Groups from the Quick Links toolbar.

The Email Groups tab displays a list of the currently defined email groups. To modify an existing group, select a group name and select Edit at the far left end of the row.

To define a new email group, select the plus sign (+) in the upper-right corner of the Email Groups table. Use the Email Groups dialog box to define an email group and its members.

Each row in the email group definition associates a set of email addresses with a specific time period. When an alert is triggered, the server evaluates the times specified in each row and sends the message to those group members whose definitions are associated with the time that the alert triggered.

1. Provide a name for the email group in the Group Name field.

2. To open the Options tab, select the plus sign (+) in the group members table.

3. Add the member addresses to receive notifications for the time period specified:

   • Enter a comma-delimited list of recipient addresses in the Reply to Addresses field.
   • Enter a comma-delimited list of addresses to receive a copy of the email in the CC Addresses field.
   • Enter a comma-delimited list of addresses to receive a copy of the email without the knowledge of other recipients in the Bcc Addresses field.
   • Enter the email address to send the messages from in the From Address field.
   • Use the Subject prefix field to provide a message to add to the start of each subject line when a notification is sent.
   • Use the From Time and To Time selectors to specify the time range for notifications to the group members that are identified on this row. Provide these values in the locale of the PEM client host. The PEM server translates the time into other time zones as required.

4. Select Add to add a row to the table, and specify another time period and the email addresses to notify during those hours.

5. When you've finished defining the email group, select Save.

After creating the email group, you can use the Manage Alerts tab to set up the notification details for an alert to direct notifications to the group.

Deleting an email group

To delete an email group, in the Email Group table, select the name of the group and select Delete, located to the left of the group name.

The group name appears in the Email Group table in red. Select Save to permanently remove the group from the table.

Customizing email templates

PEM monitors your system for conditions that require user attention and sends email notifications. Use Email Templates to customize the email subject and the payload that the server sends if the current values deviate from the threshold values specified by an alert.

These are the default email templates that are customizable:

• Alert detected
• Alert level increased
• Alert level decreased
• Alert cleared
• Alert reminder
• Job success
• Job failure
• Job cancellation
• Job step
• Job step (Database server)

To customize the email template, select the edit button next to the email template name. As needed, edit the Subject and Payload fields from the available list of placeholders. After modifying the field values, select Save.

If any of the default email templates are customized, then a green tick mark is displayed for that template in the Custom Template? column on the Email Templates tab.

To restore the customized email template as the default template, select the custom template and select the undo button at the top of the Email Templates tab.